Template Tuning Template-help.com TemplateTuning.com has inexperienced programmers who cannot finish the job, no managers to help you with problems! B - Template Tuning

Template Tuning
4 1.0
4 Reviews
November 21, 2010, Anonymous
United States

Their templates are nice but I needed them to make two simple modifications. I paid an extra 120 for these modifications. They said it would be done in a week. After a week I emailed and asked what the status was. They told me they would need an extra 100 dollars to complete the first task. I refused and after lengthy email exchanges they finally agreed to do it. They sent me the project and never did the second modification. I had to email. A week later they sent me something back that was completely wrong. I had to go back and forth with them for two months. It was a comedy of errors with these people as their mistakes were almost comical. They never contacted me and I always had to fight to get into contact with them. At one point the project manager admitted he didn't know much about programming and he was trying to get help from someone else in the department. That help never came and they were never able to get my modification done. A couple nights ago I had a friend over and I showed him the template. It took him approximately 10 minutes to do what Template Tuning could not do in two months. I asked template tuning for a refund of 80 dollars for the work they were not able to complete. At that point the person working on the project Edward Henderson, claimed he finished the work and I was lying. He says that directly to me, even though he and I both know that he never could do it. In other cultures it is acceptable to lie to people's faces when it comes to business. This company is based out of Brooklyn, but they can barely speak English so I am guessing the work is taking place somewhere else. No managers are available to help you with your complaints. Once again the templates are nice, but they are not worth the hassle if you need any modifications done.

Complaint comments:

September 8, 2016, pdotdo
Thanks for this. I've just been burnt by these same people. I asked for a simple change to the mega-menu on the site and the developer "Edward Henderson" (nice choice of name!) said they couldn't do it unless they had access to my whole shopify store including my account details. Excuse me?! Since when do you need access to account details to make a theme modification. After a whole week of spouting emails we got nowhere. I am now looking elsewhere and I suggest you avoid these people altogether--they're con artists of the worst kind.
September 8, 2016, pdotdo
Thanks for this. I've just been burnt by these same people. I asked for a simple change to the mega-menu on the site and the developer "Edward Henderson" (nice choice of name!) said they couldn't do it unless they had access to my whole shopify store including my account details. Excuse me?! Since when do you need access to account details to make a theme modification. After a whole week of spouting emails we got nowhere. I am now looking elsewhere and I suggest you avoid these people altogether--they're con artists of the worst kind.
August 30, 2014, Rallyline
Template-Tuning, Template-Help, Template-Monster and Jetimpex Inc, are all the same monster!

Template Monster actually have some great templates on the face of it, but unless you have extensive knowledge of the type of template you are buying - DON'T

Once you have bought a template - if you require any help, you will be directed to Template-Help. I initially found them quite helpful - they even made me a custom video, explaining step by step how to do something. That service was great. However, if you want anything more than basic help, you will be directed to Template-Tuning.

These guys will charge you (a lot) to do even the most basic of things.

All I requested was that my contact form was altered to allow me to choose which recipient it was sent to, with the addition of a drop down box. I was advised of a price of $120 for this, but as the original template had only cost $62 I could not justify this. Linda Robertson (if that is her real name) agreed a discount and I ended up paying $79.

I was then passed on to a project manager called Rose Bennett (again doubt if this is her real name) who told me that it would be completed quickly. Within a few days I was sent the updated files. Anyone knows that to add a dropdown box to a contact form only requires a few lines of basic code and this was something I could have easily done myself.

I tried to get the form working, but it wouldn't. When I looked at the code, I could see that all they had done was to add a dropdown that was not connected to any emails and was NOT what I asked for. They had also added quite a few unnecessary files. When I pointed this out I was told that I hadn't paid for the form to be 'activated' and for that they would need more money. Hmmmmm

I ask you - what is the point of adding a dropdown that does nothing? My chats with them (which I have) clearly state that I wanted the form to be able to email different recipients.

I was getting nowhere with my supposed 'project manager' and that was when I could get hold of her. The 'chat' option was never available and she would take up to 4 days to reply to emails.

Luckily, I had paid via Paypal, so I opened a dispute via them. Jetimpex Inc (their trading name) did not respond via Paypal once - despite me sending at least 3 different messages.

Eventually, I was passed on to someone called Emma Barnes (Customer Care Manager). Despite her admitting that the service I had received from both Linda and Rose was substandard, including that I should not have been given a discount, she also refused to accept that I had not got what I had asked for. Under threat of making a claim via Paypal - my fee was refunded in full.

My advice is very simple. The only way to sort this part of Template Monster out is to stop using them. Whatever you do - DO NOT pay them anything unless it is via Paypal - that way at least you are protected. I STRONGLY advise that you do a search for Template-Tuning and read all the awful reviews that are out there. They pretty much all say the same thing.

Buy your template from Template-Monster, by all means. Most of them are very well designed and attractive, BUT if you need any customisation or help in activating it etc I would Google a company called Freelancer.

At Freelancer you can register and then make a job request for whatever it is you want doing. Within seconds you will have a huge choice of Freelance experts bidding for the work. You can see their feedback, success rates etc and then pick one to do your job for you. Most offer a fixed price (a LOT less than Template-Tuning). You then pay the fee (which is held by Freelancer) until you are 100% happy with your project. Only then do you release the funds to the programmer. A great service and most jobs will be completed within 24 hours! I chose a guy called Puneet (puneetjaini) He said he was a ‘Guru’ and he was! The job that Template Tuning failed to do in 3-4 weeks was done in less than 18 hours!

A huge difference to Template-Tuning who will take your money, then be difficult to communicate with, not produce what you asked for and then try to extort more money from you to do the job you wanted them to do in the first place. The only way that Template-Tuning is going to learn is by people reading the reviews and voting with their feet.

I hope I have done a decent job in warning you. I have all the chats I had with these people as proof should anyone want to know more.

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