Lost my business, thanks to AXIS Capital Group, Singapore! - Axis Capital Group Singapore
October 8, 2014, kirstypope
I am writing this to make you all knowledgeable of so many complaints I have against this company. In June 2013, I purchased a new Caterpillar 312cl excavator from Axis Capital Group, Singapore for 82000 plus VAT and interest on the finance. The computer went in the machine. The side door fell off it; the starter went in it; the batteries went in it; the track adjusters went in it; the ignition went in it; the alternator went in it; all within a year of purchasing it. Axis refused to fix the machine. It was minded like a baby, polished and waxed once a week, greased every day, oil changed and all filters every 200 hours. In May 2014, I purchased a Cat 320c used from Axis Capital Group, Singapore. They told me the machine was purchased new by a reputable company in Jakarta, Indonesia. I was told by Axis that the machine was a 2004 model with 6800 genuine certified hours and that it had never dug a hole in the ground. It was used with a grab on it lifting recycling materials.
The machine was delivered to me after Axis resprayed it and within an hour of delivery, it overheated the engine and hydraulics. I rang them and they didn't believe me. They refused to send out a fitter. I waited 2 days for a fitter. Eventually after a new thermostat, cleaning the whole cooling system coolers, radiators and replacing new pipes for the air-con under the cab, we eventually solved the problem on the overheating. Then the fuel filter failed and the air filter and all filters failed. This was within a week of purchase, after cat allegedly fully serviced the machine. I found out that cat did not service the machine, and then it started to blow hydraulic pipes. One by one, it blew off all the hydraulic pipes and became unsafe to work so I had no other choice but to park it and hire a machine in to do the work my own machine was meant to do.
I then found out that my 2014 machine was actually a 2001 machine and that it had been clocked by 500 hours. This is clearly a fraud! I also found out that this machine never worked for any company in Jakarta, Indonesia, another scam from them. It was actually purchased by the Axis dealer in an auction in Bangkok, and I had been told a pack of lies by the salesman whom I trusted. The third machine was a Cat 312bl excavator which I had for 9 months and one day, I was operating it and it caught fire and burned itself out past fixing. It had overheating problems all along from the time of purchase and Axis, once again refused to fix it, mainly because they didn't know how. Like all the other problems I had with Axis’ machines, they didn't know how to fix their machines. I have lost my business and I want to be compensated by Axis for it. Their lies and breach of my human and consumer rights will not be overlooked. If it means I have to travel to their headquarters and protest, I will be compensated for the damage they have put on me. My credit history is ruined. I can never buy land or get a mortgage because Axis sold me bad machinery that I couldn't pay for because it broke down.
This should be a warning for everyone not to deal with Axis Capital Group, Singapore!