Counterfeitr Copier Drum - IMAGE WAREHOUSE; aka CELLINKNTONER

3 1.0
3 Reviews
September 16, 2014, dick342
Peachtree City, Georgia, United States

Company sold Brother Copier Drum as "New Brother Drum" (OEM) but repackaged. When my former drum ran out of useful life, I installed this drum. Within three or four weeks the drum began smudging copies. I cleaned the drum several times, which sometimes helped for a few copies, but always then smudged again.

I tried to call the company six to eight times only to receive a message mashine which said the call was important, leave a message and they would call back. No call back to me was made. A company rep could not be reached. They refuse to call back.

I saw also a report from a Xerox dealer who ordered original manufctureer toner and got what he recognized as a counterfeit product. He could obtain no satisrfaction from the company either. I did contact the auction house through which Cellinktoner sells. They checked feedback and found that what I reported was not unusual.

I might also note that I then ordered from TonerBoss and received fine service and a good product from them. I had on one occasion received a defective product from TonerBoss, called them and advised of the problem. They provided me a return label and sent a replacement product immediately, which worked well. I can comfortably recommend them for computer and copier, etc. products.

Other similar complaints can be seen at the following link:

Complaint comments:

August 28, 2015, Rachel
I'm writing to you on behalf of the company. I'm sorry for the inconvenience caused. What can we do to make it up to you?
Please write to me at rachelgupta6 at gmail dot com.
I look forward to hearing from you,
January 8, 2015, jack arn
Ditto on the above complaint, first two paragraphs. Company sold counterfeit drum as new drum. Drum failed within two months and company would not respond. Stay away - these guys are rip off artists.

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