Cartvertising Followed through with NOTHING they promised! Houston, Texas - Cartvertising

Cartvertising
2 1.0
2 Reviews
March 16, 2011, Anonymous
United States

Where to begin? My original contract dated 8/23/10. Here is what didn't happen: 1. Instead of automatically withdrawing my payments, I received a statement that my account was going to collections. After calling in panic, they assured my they would fix it. They fixed it by withdrawing nearly $800 from my account over a 3 day period. Including a couple other random, unapproved withdraws. 2. I was told this was going to be a GREAT way to advertise for Christmas. The saleslady's whole pitch was about that. After calling over and over and over again, my ad went on Dec. 30. Clearly not in time for Christmas. In fairness, there is no date written on my contract but really...does it really take 4 months to get the ad on the carts? 3. I gave the saleslady a generic flyer we used to advertise when we first opened our store. I gave it as an example for what we do. She had just gone on and on about how creative their artists were and how happy I would be with the ad. They literally duplicated the generic flyer, left out our store logo and spelled "infant" "injuries". 4. The ridiculous hoops you have to jump through to get a person to help is an embarrassment to this company. I have spoken with four different women. The last one being Sara Felix. I was confident that she would help. She reassured me that I would receive a credit from being overcharged. She is now backtracking on that and no longer returning phone calls. **Please stay far, far away from this company. I have spent many phone calls in tears, begging for someone to help. It still hasn't happened.

Complaint comments:

September 10, 2014, Don
Customer Service

I work for Cartvertising. I have worked here since 2008 and we try our best to honor all commitments udner our contract. We do everything we can to provide the service our clients purchase. We usually return calls or reply to emails within one business day. Can things go wrong? Of course. But I assure you that we do have a customer service team and we will do everything we can to help answer your questions and address your concerns.

If anyone has an questions or concerns with Cartvertising, please call or email us.

Our phone number is 800.247.4793 or 281.206.2500. We are open 8:00 AM - 5:00 PM CST Monday - Friday. Our email is customerservice@cartvertising.com.

If you need assistance, please contact us. We are here to help and want you to receive the service you ordered.

Sincerely,

Donald S.
Customer Service Manager
Cartvertising - RTUI
1445 Langham Creek Dr
Houston, TX 77084

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