Capital Merchant Solutions, Inc. Ty Bonds, Chris Nelson This Company Should NOT Be trusted. The BBB Accredidation means nothing. Bloomington, Illinois - Capital Merchant Solutions
November 5, 2010, Anonymous
Horrible experience with Capital Merchant Solutions and Ty Banks & CEO Chris Nelson:
I started a small internet business test a little over a year ago, which went dormant. Hired National Payment Processing Company (yet another disreputable company) back then to handle processing in the event the idea took off.NPPC jobs out the actual processing to this company Capital Management Solutions. They entrust this company to do business with them. Yet when you have a claim against one of them, they completely disassociate themselves with one another and act as if they don't ever do business, claiming "well that's them, they are not us.You'll have to call them." Oh really? I have to cancell with 3 companies when I hired one?
There's also a charge from Auth.Net on my account. So there are 3 companies! Unbelievable.
I attempted to cancel with NPPC, (trust me they make it very difficult to cancel) It did not go through and monthly fees were still being tagged on, despite the fact that my company never had a single transaction in over a year.
In October I was hit with over $100.00 in charges from NNPC and $8.95 from Capital Merchant Solutions for the month of October, despite the fact we contacted them 6 weeks ago in September to cancel, when Ty claimed that her company was transitioning and that there would be some changes. Well that's nice to know. But I don't care. Cancel me when I ask you to. Not when you get your act together. They create specific roadbumps and policies that make it a nightmare to close the account. You'd a expect a single email or call to close an account and months later you're still being charged. This is fraudulent activity in my opinion. Ty Bond's first email to me, where she addressed me as "Correction,...."and never even signed her name with a respectful salutation...continued to write her rebuttal using capital letters and basically yelling at me with her email. Who trains these people? I immediately do not trust anyone when they do not know the basic rules of business and email etiquette. On top of this she refused to refund the $8.95. As a matter of principle, reputable companies do not want hassles. They understand the value of keeping good relations with unhappy clients. Captal Merchant Solutions, Chris Nelson and Ty Banks have no idea how not only to do this, but how letters to the BBB and all their poor BBB standings and 3 other scam reports here, will adversely affect their reputation. Especially when their dealing with an accredited member of the press like myself. I do not take kindly to being treated like this. Chris Nelson (listed as the CEO), would NOT return my calls after 2 attempts and one call today on Saturday. Even when the person answering the phone indicated he was actually in the office the two previous days. Way to go Chris. Ty Banks was rude, standoffish, and refused to credit back $8.95. Well, this reputation is going to cost them more than $8.95. Bottom line: Rude people. Shoddy service, and fradulent charges they refuse to take off even though we canceled with National Payment Processing 6 weeks ago. They claim we just put in the request to cancel with them today. Not true. When we contacted then 6 weeks ago Ty indicated they were going through a transition. Most likely changing CEO's around and restructuring. That may have created this problem, But they won't take the blame nor graciously bow out and close my account and refund my money. So now I am watching them like a hawk. Oh and your forthcoming rebuttal? Doesn't matter. You're still not to be trusted you have 4 of these on scam Report.Com.
Lesson #1 in all Business is "The customer is always right." Even my 4 year old nephew knows that. More to come. I can assure you. Let's see how quickly they respond to this, and compare it to how quickly Chris Nelson responded to my calls.