Best Buy Classic bait and swtich, item IS available but already upgraded which will cost you more Midlothian, Virginia - Best Buy
December 5, 2010, Anonymous
I am in the market for a new laptop computer - so, naturally, I started comparing prices online. I found a great model for a great price (a Dell Inspiron Laptop for $379) at Best Buy that was available in the store a couple of miles from my home. At the store I quickly found the model, but there were no boxes on the shelf for purchase. I found an employee (which was extremely difficult, but that's a totally different complaint) to ask about the discrepancy between the web report and the shelf's contents. He told me that there were 3 still in the store. One of those was on hold for another customer, but the others had already been sent to Geek Squad. He went to the Geek Squad counter and then returned to tell me that they had already been serviced with "PC Set Up" which is an additional $69. A complaint to the manager got me no where - it is their policy to set up some of their merchandise to "have it ready" for those customers who are interested in that service. The inventory on the web would still show those units as new, unopened merchandise.